Items sold (excluding promotional items), in good condition and accompanied by original receipt and certificates (where applicable), are eligible for a one-time exchange within 30 days from date of purchase. No cash refund is allowed.
Custom Made Orders (CMO)
and Reserved Items
- Deposits for these orders / items are not refundable.
- These orders / items are to be collected and paid in full within the stipulated period or within 3 months from date of order, after which the deposit will be forfeited.
Alteration, Repair and Other Services
Every care and effort will be taken in the course of alteration, repair, and other services, however, in the event of any loss or damage, Aspial- Lee Hwa Jewellery Pte Ltd will not be liable for any replacement of the original item.
Trade-in of Jewellery
- Trade-in items must be in acceptable condition (to be determined by Aspial-Lee Hwa Jewellery Pte Ltd) and accompanied by original receipt and certificates (where applicable).
- Trade-in for jewellery will be valued at the prevailing trade-in rate.
- No trade-in for cash is allowed.
- Items not acceptable for trade- in: Jade, Pearl, Coloured Gems, Kizoku, Furrer-Jacot, Titanium, Stainless Steel, all Non-Gem set Jewellery and any others as may be prescribed.