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Boutique Policy


EXCHANGE

Items sold in our retail boutiques (excluding promotional items), in good condition and accompanied by original receipt and certificates (where applicable), are eligible for a one-time exchange within 10 days from date of purchase.

Items sold on our online boutique and marketplaces (such as Lazada, Shopee, etc), in good condition and accompanied by original receipt and certificates (where applicable), are eligible for a one-time exchange within 15 days from date of receipt at any of our retail boutiques.

No cash refund is allowed.

CUSTOM MADE ORDERS (CMO) AND RESERVED ITEMS

  • CMO and items reservations can only be made in our retail boutiques.
  • Deposits made for these orders / items are non-refundable.
  • CMOS are to be paid in full at time of order and to be collected within the stipulated period or within 3 months from the date of order, after which the payment and order will be forfeited.
  • Reserved items are to be collected and paid in full within the stipulated period or within 3 months from date of order, after which the deposit will be forfeited.

ALTERATION, REPAIR AND OTHER SERVICES

We will take the utmost care and effort in the course of altering, repairing, and providing of all other services, however, in the event of any loss or damage made to your item(s), Aspial- Lee Hwa Jewellery Pte Ltd will not be liable for any replacement of the original item.

FULL VALUE GUARANTEE (FVG)

  • Receive a 100% trade-in value when you upgrade your Destinée and/or Forevermark diamonds for 1.5 times its value, within 24 months from purchase.
  • Items purchased from our online boutique and marketplaces (such as Lazada, Shopee etc) are applicable for FVG and can be used in our retail boutiques. However, items purchased in our retail boutiques cannot be traded-in for online purchases.

TRADE-IN OF JEWELLERY

  • Trade-in items must be in acceptable condition (to be determined by Aspial-Lee Hwa Jewellery Pte Ltd) and accompanied by original receipt and certificates (where applicable).
  • Trade-in for jewellery will be valued at the prevailing trade-in rate.
  • No trade-in for cash is allowed.
  • Items purchased on our online boutique and marketplaces (such as Lazada, Shopee, etc) may be traded-in at our retail boutiques. Items purchased in our retail boutiques cannot be traded-in for online purchases.
  • Items not acceptable for trade-in: Jade, Pearl, Ruby, Sapphire, Emerald, Kizoku, Furrer Jacot, Titanium, Stainless Steel, all Non-Gem set Jewellery and any others as may be prescribed.
  • Lee Hwa Jewellery reserves the right to reject any trade-in requests at any time, at its absolute discretion and without assigning any reason. The policies stated herein are by no means exhaustive and are subjected to changes without prior notice.
 

The policies stated herein are by no means exhaustive and are subjected to changes without prior notice.