Popular FAQ

I live outside Singapore, can I still buy from you?

Yes. International purchases are securely packaged and shipped by FedEx International Priority. All products are fully insured during the shipping process.

How much would delivery cost?

Local Shipping
Free shipping (Yu Xian to send price index) Overseas Shipping
Shipping costs: Starts from S$50

What are the payment methods available?

You can pay with the following methods:
  • Visa
  • Mastercard
  • American Express

How do I track my order?

Once your order has been shipped, you will receive a confirmation email including a link to track the status of your order. Please also contact at us [email protected] should you encounter any issues with your order.

The ring I bought online does not fit me. Can I resize it?

Yes. We offer resizing services for both local and international orders. For more details on resizing and ring size, please see Ring Resizing Policy.

Can I exchange an order? And How?

If you are not completely satisfied with your purchase, you can exchange your purchase within 7 working days. Please note that the item being exchanged must meet certain criteria.
For further details please see our Exchange Policy. Or call us at +65 XXXX XXXX for assistance.

Can I return an order? And How?

Unfortunately, return is not applicable. However, you can always exchange your purchase to a more compatible product. For more details, please visit Exchange Policy.

Can I cancel an order? And How?

Unfortunately, cancelation is not applicable upon order confirmation. However, you can always exchange your purchase to a more compatible product. For more details, please visit Exchange Policy.

How do I care for my jewelry?

You can prolong the life of your Jewelry by following our tips on how to wear, clean and store your jewelry. Please read about these in details on JewelCare..

Still have questions?

The best way to reach us is by email.

Contact Us